Customer Service

We know we aren't the only game in town, and we really appreciate the fact that you have chosen us when you could've shopped somewhere else! If you have any questions about your order that aren't answered here, please don't hesitate to call us. We strive to give excellent customer service because we stand behind you as much as our products.

Tracking Orders
I just placed an order. Can I have a tracking number?
Yes, but please allow time for the order to be processed. Most orders are filled by 4pm PST each day. You can contact us after that time to get the tracking number for your package. If you entered an email address on your order, then most shipping companies will automatically send you notification via email when your package is processed, and its tracking number. Once you receive a tracking number, you can easily track it with the shipment tracking form fields to the right.

Returns, Exchanges, Damaged Shipments
How can I return a product ?
We will not accept unauthorized returns of any type. If you feel a return is warranted, please contact us on the phone for a return authorization number which must be marked on the outside of each package to be accepted in our receiving department. All returns must be prepaid and must include a copy of the original invoice. There will be no exceptions. No returns after 7 days from date order is received. All returns are subject to a 20% handling charge at our discretion. There are no returns on electrical parts. No refund will be made for products that are used or not in resalable or damaged condition upon shipping and will only be determined by us. Shipping is not refundable. You will not receive credit for shipping and handling charges on returned merchandise.

How can I return a product for store credit or exchange a product ?
Exchanges will be allowed in rare instances, but most all will be subject to a 20% restocking charge at our discretion. We will not accept unauthorized returns for exchanges of any type. If you want to exchange a product, please contact us on the phone for a return authorization number which must be marked on the outside of each package to be accepted in our receiving department. All returns must be prepaid and must include a copy of the original invoice. There will be no exceptions. Credits will be posted to your account once returned goods are found to be in good selling condition. Errors on our part due to pricing/invoicing where a credit would be made, the credit would be posted back to the credit card or store credit (depending on original purchase method). Shipping is not refundable. You will not receive credit for shipping and handling charges on returned merchandise.

What happens if the product comes damaged?
Obvious damage to packages must be noted by the customer at the time of receipt and reported immediately to the shipper. Hidden damage must be reported to carrier immediately. In both cases, damages are to be settled between the customer and the carrier. We will assist the customer if and when necessary. Our errors, i.e., miss-shipment, etc., will be handled immediately after being brought to our attention.

What if I ordered or was shipped the wrong part?
Don't try making it work, keep it packaged up in the original box. Simply contact us on the phone for a return authorization number which must be marked on the outside of each package to be accepted in our receiving department. All returns must include a copy of the original invoice. There will be no exceptions. The invoice will be either attached to the box, or located inside the box. No returns after 7 days from date order is received. If we sent the wrong part we'll pay to have it returned and make it right. In any return situations- simply give us a call.